Terms and conditions
The general conditions described below regulate the remote purchase through the website accessible at the URL https://www.tikez.it (hereinafter, the "Site") of entrance tickets or services (hereinafter "titles of "entry" or "tickets" or "voucher"). In particular, the offer and sale of entrance tickets through the tikez.it site constitutes a distance contract governed by Legislative Decree n. 206 of 2005 ("Consumer Code") in Chapter I, Title III, as amended by Legislative Decree 21/2014 and by Legislative Decree n. 70 of 2003, regulation of electronic commerce (so-called "E-Commerce Directive").
1.1 The following definitions apply to these general conditions (without distinction between the use of the singular or plural):
a) EASY LAKE SRL: is a company that operates in the tourism sector, operating as a travel agency and tour operator. Activity regularly authorized under license 1085 of May 30, 2002, issued by the province of Brescia
b) TIKEZ: a website for the sale of tickets or services, managed by Easy Lake srl
c) CUSTOMER: natural or legal person who purchases tickets or services on the website www.tikez.it , under the validity of these general conditions of sale;
d) CONSUMER: one who acts for purposes unrelated to any business, commercial, craft or professional activity carried out;
e) DISTANCE SELLING CONTRACT: the contract for entry tickets / vouchers on the Site to the consumer or professional in a distance selling product without the physical presence of Easy Lake srl / Tikez and the consumer, and only through the use of remote communication tools until the conclusion of the contract. It also includes the "sales contract" with which the professional transfers or undertakes to transfer the ownership of goods to the consumer and the consumer pays the price as long as they are concluded at a distance;
f) PARTIES: Tikez and the Customer;
g) SITE: coincides with the tikez.it site owned by Easy Lake srl and managed by the same, it is the only site through which it is possible to conclude a distance contract;
h) ENTRY TICKETS / VOUCHER SERVICES: the ticket / voucher that entitles the customer to access the place for which it was issued in the period and / or day written on it. The ticket must be considered the physical means to benefit from the service concerning free time, the real object of the contract concluded.
2. INFORMATION TO THE CUSTOMER
2.1 Where the distance contract is stipulated between Tikez and a consumer customer, pursuant to art. 49 of the Consumer Code the following information is considered mandatory.
2.2 The identity, the registered office and the contact details of Easy Lake srl as supplier of the Entry Tickets / vouchers offered for sale on the Site are the following:
Easy Lake srl
Registered office: Via Todeschino, 3 - 25019 Sirmione (BS)
Registered Capital: € 10,000.00 i.v.
C. F. / P.I .: 02277220980
Tel. +39 030/9142923
2.3 The registered office is assumed - also pursuant to art. 49, paragraph 1, letter (d) of the Consumer Code - as the address for the presentation of a complaint by the Customer.
2.4 Tikez will respond to complaints by e-mail and / or by telephone at the latest within 15 working days of receipt of the same.
2.5 The different types of admission tickets are displayed directly on the Site; the customer can view them before proceeding with the purchase.
2.6 Tikez reserves the right to modify / adapt the information and prices of the tickets, even without any prior notice. The possible lower price that after the purchase by the Customer was applied by Tikez to the entrance tickets of the same type purchased, will not give rise to any right to a refund of the difference paid. These General Terms and Conditions of Sale may be changed at any time. Any changes will be effective from the time they are published on the Website in the "Terms and Conditions" section. Customers are therefore advised to regularly access the Site and to consult, before making any purchase, the most up-date version of the General Conditions of Sale.
2.7 Each selected product will report the following information:
1) Availability (in the case of a ticket / voucher at a fixed date) and price including any charges to the Customer
2) The duration of the ticket / voucher title (as date or period of execution)
3) The methods of delivery, payment and execution of the purchase contract
4) Useful information to contact Tikez.
3. INFORMATION DIRECTED TO THE CONCLUSION OF THE CONTRACT
3.1 The online publication of these conditions is intended as the presentation of information (pursuant to Article 49) on a durable medium provided to the consumer pursuant to Article 51 of the Consumer Code and by means of the same Tikez complies with the information obligation to which it is required pursuant to the art 11.
3.2 These conditions do not govern the sale of products and / or services by parties other than Tikez, even those that may be present on the Site through links, banners or other hypertext links. Tikez is not responsible for the provision of services and / or the sale of products by such parties. On websites that can be consulted through these links, Tikez does not carry out any control and / or monitoring, therefore it is not responsible for the contents of such sites nor for any errors and / or omissions and / or violations of the law by the same.
4. PURCHASE ON THE SITE
4.1 To complete the purchase of the Entry tickets / voucher title through the Website, the Customer must complete an electronic order form which will be forwarded directly to Tikez, following the guided procedure which will appear on the site from time to time .
4.2 Before sending the form, the Customer will be asked to confirm the correctness of the data entered and, in case of errors, he can promptly correct them; furthermore, should the system detect any errors connected to the omitted indication of mandatory fields in the form, it will automatically report it.
4.3 At this point the customer can proceed with the payment in the manner set forth in the following art. 5.
4.4 Tikez will send the customer an e-mail with the order confirmation containing a link where it is possible to download the tickets / vouchers purchased.
4.5 The order form will be implemented by Tikez only for the purpose of the correct conclusion of the purchase procedure, however it will not be stored in any of its databases.
4.6 The languages available for the conclusion of the contract are Italian and English.
4.7 The purchase of Admission Tickets on the Site is permitted both to users who are Consumers and to users who do not have this quality. The purchase of natural persons is only permitted on the condition that they have reached the age of 18.
4.8 Tikez reserves the right to refuse or cancel orders coming from (i) an user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these General Conditions and / or the conditions and / or terms of the Contract; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to payments by credit card, or secondary ticketing; (iv) by users who have issued false, invented, fictitious, incomplete or in any case inaccurate and / or in any way misleading identification data or referred to third parties or who have not sent Tikez promptly the documents requested by him in the as part of the payment procedure or have sent you invalid documents
5. PAYMENT METHOD OF ENTRY TICKETS / VOUCHER
5.1 Tikez accepts the following forms of payment: Visa, MasterCard, Maestro or Paypal ™ credit card.
5.2 The holder of the order paid by credit card must be the holder of the card used for payment.
5.3 The debit of the total amount due will be executed upon transmission of the order at the end of the payment procedure.
5.4 At the end of the transaction the Customer will receive an e-mail confirming the successful payment, with the link where he can download the tickets / vouchers purchased.
5.5 If the payment authorization is denied, Tikez will not be able to send the tickets and will not be responsible for a possible delay or a failed delivery.
6. PROCEDURES FOR ACQUISITION OF ENTRY TICKETS / VOUCHER
6.1 The entrance tickets purchased will be delivered to the Customer, upon payment of the costs due but without any additional charges. In particular, at the end of the payment by credit card, an order confirmation will come by e-mail with the link where download the tickets / vouchers paid. The nit will be possible to print tickets on A4 paper, valid for entry or use of services, with the help of a normal printer, in black and white or in color.
6.2 After printing the Client, he can also save the Title on his mobile device.
6.3 It is specified that the ticket is in no way duplicable, printed copies of tickets that are already validated at the turnstiles will not be accepted.
6.4 Any change in the quantity and / or type of tickets / services can be changed up to the time of payment confirmation. It is not possible to change the ticket and / or the services booked, after the payment confirmation
7. PRICE AND EXPIRING OF ENTRY TICKETS
7.1 Unless otherwise stated in the order confirmation, the price specified is that set by Tikez published on the Site and coinciding with that shown on the ticket.
7.2 Open date tickets are valid only for the current season for which the payment date issued on the Order confirmation is authoritative.
7.3 Fixed-date tickets may not be subject to change of the chosen date once purchased.
7.4 In the event of any changes in costs or other elements or circumstances affecting the price, Tikez reserves the right to change the price of the admission tickets / vouchers.
7.5 The staff at the turnstiles and the safety of the various parks, can refuse the ticket of entry if this turns out to be duplicated or stolen.
7.6 Tikez is not required to replace the Admission Ticket / voucher in the event that it has been lost, deteriorated, damaged or if the ticket is stolen or illegible as it is not intact.
7.7 The ticket must be kept and shown in the event of a tax audit.
7.8 The access control system of each individual park will authorize the entry for each Client of only 1 Admission Certificate equivalent to 1 single fiscal seal. Any photocopies and / or frauds resulting from improper use of the same will be punishable by law and not attributable to Tikez.
8. RESTRICTION AND LIABILITY
8.1 The Customer acknowledges and agrees that in all cases of any interruption or suspension of the Site, for any attributable cause, Tikez will in no way be liable to the purchaser and / or third parties for failure to use and enjoy it , of which it does not guarantee continuity; consequently, the Customer acknowledges and agrees that he will not be able to claim against Tikez any claim for compensation and / or compensation for damage.
8.2 The Admission Bonds / vouchers cannot be resold for consideration within the professional conduct of commercial activity even if not organized in the form of a company without Tikez's express consent and in any case in the event that Tikez specifically prohibits the transfer of ownership based on the principles of nomination.
9. RIGHT OF WITHDRAWAL EXCLUSION
9.1 Tikez wishes to inform the Customer that, in the case of provision of services concerning leisure activities with specific date or period of execution, reported on the ticket itself, to the Contract, pursuant to art. 59, I, lett. n) of Legislative Decree 206/05 et seq. mm. the right of withdrawal pursuant to Article 52 of the same does not apply to the contract.
9.2 The Customer therefore cannot exercise any right of withdrawal on the purchase of any entrance ticket / voucher.
11. APPLICABLE LAW AND COMPETENT COURT
11.1 These Conditions and all disputes regarding the execution, interpretation and validity are subject to Italian law and to the exclusive jurisdiction of the Court of Brescia.
11.2 If the Customer can be defined as a consumer pursuant to art. 3 of the Consumer Code, the territorial jurisdiction belongs without fail to the judge of the place of residence or domicile of the consumer, if located in the national territory. The faculty for the Consumer to refer to a judge other than that of the "consumer forum" pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria of the articles 18, 19 and 20 c.p.c. as well as the possibility, where the conditions exist, to promote an out-of-court resolution of disputes relating to consumer relations through the use of the procedures set forth in Part V, Title II-bis of the Consumer Code.
11.3 The Client residing in a member state of the European Union other than Italy, can also access, for any controversy related to the application, execution and interpretation of these General Conditions to the European procedure instituted for small claims, by Regulation (EC) n. 861/2007 of the Council, of 11 July 2007, on condition that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.
12. FINAL CONSIDERATIONS
12.1 The User undertakes to read these general conditions of sale before confirming their order. Once the product has been selected and the relative payment has been confirmed, these will be considered automatically included, accepted and signed.